Trauma-Informed Intake: Why the First Conversation Changes Everything
There is a cruel paradox at the heart of fraud investigation: the moment a victim is most vulnerable is precisely the moment their testimony has the highest evidentiary value. First accounts are uncontaminated by repeated retellings. Emotional authenticity lends credibility under cross-examination. The details that emerge before memory consolidates are often the ones that prove decisive.
Traditional intake processes ignore this paradox entirely. Bureaucratic forms. Clinical questions. Hold queues. Procedures designed for institutional convenience, not human psychology. The result: 86% of fraud victims never report to law enforcement at all.
What Gets Lost
Every suppressed report isn't just a personal tragedy — it's intelligence that never enters the system. Criminal networks thrive in the gap between individual victimization and coordinated investigation. When victims don't report, patterns stay invisible. Enterprises stay operational. The asymmetry grows.
The intake problem isn't a customer service issue. It's an intelligence failure.
How Jade Changes the Equation
Jade — our empathetic intake AI — was designed from first principles to resolve the tension between vulnerability and evidentiary value. Not by choosing one over the other, but by recognizing that they're inseparable.
Available When Needed
Jade operates in 40+ languages, 24 hours a day, 7 days a week. Fraud doesn't follow business hours, and neither does the trauma it creates. When a victim is ready to speak, Jade is ready to listen.
Trauma-Informed by Design
Jade's conversation architecture is built on clinical research into trauma response. It adapts pacing to emotional state. It recognizes distress signals and adjusts approach accordingly. It never pushes for information the person isn't ready to share. And it does all of this while maintaining the forensic rigor that downstream investigation requires.
From Conversation to Evidence
Everything captured through Jade flows directly into the platform's structuring layer. Testimony is attributed. Claims are sourced. Contradictions are flagged for follow-up. The output isn't a transcript — it's structured, forensic-grade intelligence that carries full provenance from the moment of first contact.
Increasing Reporting Rates
Organizations using Jade have seen dramatic increases in victim reporting rates. When people feel heard — when the process protects them instead of re-traumatizing them — they share more. And more reporting means more intelligence, which means more effective investigation, which means more accountability.
The Downstream Effect
Every conversation Jade conducts ripples through the entire investigative chain. Better intake produces better structured data. Better structured data produces better discovery. Better discovery produces better synthesis. Better synthesis produces evidence that survives the toughest cross-examination.
That's why we say the first conversation changes everything. Not metaphorically. Architecturally.
The quality of justice is bounded by the quality of the first interaction with the person seeking it. Jade was built to raise that bound.