Intake That Protects the Person, Not Just the Data
Research shows that dismissive frontline responses significantly exacerbate psychological harm and suppress reporting. Victims weigh shame, self-blame, and procedural burden before deciding to speak at all. Jade resolves the tension between vulnerability and evidentiary value: trauma-informed conversations that protect emotional well-being while capturing every investigative detail, in the victim's own language, on their own timeline.
Pain Points We Solve
Re-Traumatization
Victims retell their story to police, banks, telecom providers, and platform operators. Each repetition compounds the harm. Research shows victims report persistent stress, anger, and reduced sense of control even after financial losses are recovered — the process itself causes lasting damage.
Hostile Intake Processes
Traditional intake is designed around institutional convenience, not victim experience. Research confirms that dismissive frontline responses significantly exacerbate psychological harm and directly suppress reporting rates. Complex jargon and rigid formats drive victims away at their most vulnerable moment.
Lack of Follow-Through
Victims report crimes and hear nothing back. Without systematic case tracking, they feel abandoned by the institutions meant to protect them — reinforcing the shame and self-blame that research shows already suppresses reporting in the first place.
Barriers to Reporting
Victims weigh shame, self-blame, procedural burden, and expected utility before deciding to report. Language barriers, limited hours, and digital-only or in-person-only channels compound the friction. Every additional barrier means more victims who simply never come forward.
Platform Capabilities
Trauma-Informed AI Intake
Built on six trauma-informed computing principles: safety, trust, peer support, collaboration, enablement, and intersectionality. Jade adapts to emotional state in real time — drawing out the full story while actively protecting against the re-traumatization that traditional intake processes cause.
Multilingual, Always-On Access
Every additional barrier means more victims who never come forward. Intake in 40+ languages, available around the clock — because crime doesn't happen during business hours and victims shouldn't have to wait for the right translator.
Automated Case Tracking
Research shows that lack of follow-through reinforces the shame and self-blame that suppresses reporting. Victims receive updates as their case progresses — milestones, next steps, and outcomes communicated clearly and consistently.
Single-Report Multi-Agency Routing
Victims currently navigate multiple nodes: police, banks, telecom, platforms. Each referral compounds distress. One intake session produces structured case briefs routed to all relevant agencies — the victim tells their story once.
Key Capabilities
24/7 Availability
Crime doesn't happen during business hours. Jade is available around the clock — so victims can report when they're ready, not when an office happens to be open. Removing time barriers means more victims come forward.
Adaptive Interview Flow
Trauma reshapes memory. The conversation adapts in real time based on responses, emotional signals, and the evolving complexity of the reported crime — never rushing, never pushing, always following the victim's pace.
Secure Evidence Upload
Screenshots, emails, bank statements, and other evidence uploaded during the conversation and analyzed automatically. Digital evidence collection happens naturally, not as a separate bureaucratic step.
Human Handoff When It Matters
Algorithmic risk models should not have the final say. When emotional support needs exceed what AI can provide, Jade hands off seamlessly to a human advocate — with full context transferred so the victim never starts over.
Progress Notifications
Silence after reporting compounds the original harm. Automated updates keep victims informed about case status, investigative milestones, and resolution outcomes — because dignity requires follow-through.
Resource Referrals
Automatic referral to financial recovery resources, mental health support, and relevant victim services based on the specific crime reported. Help arrives without the victim having to search for it.